Minimum Job Requirements:
. Associates or Bachelors degree
. Minimum 3-5 years comparable experience
. Good leadership traits; previous leadership experience is required
. Exceptional Customer Service, Training and Organizational skills
. Experience as a coach and trainer in a call center setting required
. Ability to research vendor options when needed and prepare cost anaylsis
. Company minded with the ability to follow as well as administrate in areas
of policy and procedure. Keep trainer apprised of new functions and/or duties
. Familiar and able to facilitate seasonal staff fluctuations.
. Knowledge of Internet, Microsoft Word, Advance Excel and E-Mail
. Must have experience with seasonal staffing build-up.

Basic Job Responsibilities:
. Manage all supervisors and employees within the Call Center
. Be aware and in control of work activities and problem areas within the
Department; manage call queue & all call response times & customer satisfaction
. Track all employee and outsource vendor call responses; analyze effectiveness
. Facilitate assisting other departments as needed
. Meet regularly with Supervisors for training and oversight
. Monitor and coach staff on exceptional customer service skills
. Create staffing schedules; Monitor records of absences, tardiness, vacations and other scheduled or unscheduled time off
. Prepare Employee Performance Reviews and/or review those by supervisors
. Have the ability to calm unhappy customers and subordinates in a professional manner in all circumstances
. Be accountable for actions and performances of those under your supervision
. Maintain Security for building as needed when department is staffed after regular office hours.
. Above all else, be a professional leader and representative of the company

To apply please send cover letter and resume to: brandons@alliedglobalservices.com

Please attach resume and cover letter when applying.

Location: Olathe, KS

Compensation: Based on experience and qualifications

• Manage inbound and outbound customer calls.
• Provide quick and efficient customer inquiry resolution.
• Meet and surpass company standards by making at least 250 calls each day.
• Manage customer accounts and maintain proper documentation.

Requirements:

• Strong written and verbal communication skills.
• Ability to work between the hours of 7am and 5pm.
• At least one year of experience working in a customer service contact center.
• Ability to type at least 30 words per minute.
• Strong work ethic and desire to build longevity with our company.

This is a great opportunity for anyone seeking day-time work hours. Your growth potential is unlimited!

Terms: Temp-Hire

Location: Johnson County, KS

Salary: $10.50-$11/hr

All applicants applying for U.S. job openings must be authorized to work in the United States without sponsorship for employment.  Please no 3rd party, corp-to-corp vendors.