Allied Global Services » contact center

Team Lead – Call Center

LisaM — Thu, 10 Nov 2011 20:58:14 +0000

We are currently seeking an individual to fill the position of Team Lead in a high volume call center. This position will be responsible for handling inbound and outbound calls in a courteous and timely manner while utilizing proper grammer and verbal skills, and providing support to all team members. The successful candidate will provide optimal customer service by effectively resolving customer issues in a timely manner with “First Call Resolution” by utilizing multiple support resources and maintaining a high standard of professionalism and conduct. You will work as a consultative partner to both your team and your customers to ensure excellent service. Qualifications: - Candidate must possess a high school diploma or equivalent, Associates degree in related discipline preferred - At least 2+ years previous experience in high volume call center as a team lead - Experience with an environment that includes interaction with customers over the phone - Ability to type 30 wpm - Basic knowledge of computer and email applications - Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously - Clear speaking voice and excellent enunciation - Ability to work flexible shifts To apply please send resume and cover letter to: brandons@alliedglobalservices.com

Location: Lenexa, KS

Quality Analyst – Call Center

LisaM — Thu, 10 Nov 2011 15:55:14 +0000

We are currently seeking an individual to fill the position of QA Analyst in a high volume call center. This position will be responsible monitoring calls, suggesting improvements, and ensuring FDCPA guidelines are met. Qualifications: - Candidate must possess a high school diploma or equivalent - At least 1+ years previous experience in high volume call center in a QA Analyst role - Experience with an environment that includes interaction with customers in a call center environment - Ability to type 30 wpm - Basic knowledge of computer and email applications - Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously - Clear speaking voice and excellent enunciation - Ability to work flexible shifts To apply send cover letter and resume to: brandons@alliedglobalservices.com Please include resume and cover letter when applying. Location: Lenexa, KS Compensation: $11/hour

Collections Specialist

LisaM — Wed, 09 Nov 2011 14:27:14 +0000

We are actively looking for a consumer debt collection specialist for medical, auto, credit, bank accounts and some mortgage units. This is a very diversified portfolio and we are looking for someone with a minimum two years experience in collections. The successful candidate will make outbound calls on 1st party delinquent accounts from 90 days - 2 years outstanding. You will work with the customers in gettting their accounts current with payment plan options while working towards individual and team goals. � Great day time shift and only requires one Saturday a month.

Requirements:

* Must have a minimum of two years of 1st or 3rd party collections experience preferably in a legal or financial services environment� * Ability to type 30 words per minute * Positive attitude * Customer service oriented * Desire to grow and advance career with one company * Comfortable spending seven hours a day on the phone making up to 200 phone calls per day

Your earning potential is unlimited! If you are competitive and persuasive please apply now! Terms: Temp-Hire with sign-on bonus! Location: Johnson County, KS Salary: $10.50-$13/hr + Commission

Customer Service Rep – Call Center

LisaM — Wed, 28 Jul 2010 20:54:43 +0000

We are currently seeking an individual to fill the position of Customer Service Representative in a high volume call center. This position will be responsible for handling inbound and outbound calls in a courteous and timely manner while utilizing proper grammer and verbal skills. The successful candidate will provide optimal customer service by effectively resolving customer issues in a timely manner with “First Call Resolution” by utilizing multiple support resources and maintaining a high standard of professionalism and conduct.

Qualifications:
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please email cover letter and resume to: brandons@alliedglobalservices.com

Location: Lenexa, KS

Call Center Manager

LisaM — Wed, 28 Jul 2010 18:28:17 +0000

We are currently hiring for the position of Call Center Manager in a high volume call center.

Minimum Job Requirements:
. Associates or Bachelors degree
. Minimum 3-5 years comparable experience
. Good leadership traits; previous leadership experience is required
. Exceptional Customer Service, Training and Organizational skills
. Experience as a coach and trainer in a call center setting required
. Ability to research vendor options when needed and prepare cost anaylsis
. Company minded with the ability to follow as well as administrate in areas
of policy and procedure. Keep trainer apprised of new functions and/or duties
. Familiar and able to facilitate seasonal staff fluctuations.
. Knowledge of Internet, Microsoft Word, Advance Excel and E-Mail
. Must have experience with seasonal staffing build-up.

Basic Job Responsibilities:
. Manage all supervisors and employees within the Call Center
. Be aware and in control of work activities and problem areas within the
Department; manage call queue & all call response times & customer satisfaction
. Track all employee and outsource vendor call responses; analyze effectiveness
. Facilitate assisting other departments as needed
. Meet regularly with Supervisors for training and oversight
. Monitor and coach staff on exceptional customer service skills
. Create staffing schedules; Monitor records of absences, tardiness, vacations and other scheduled or unscheduled time off
. Prepare Employee Performance Reviews and/or review those by supervisors
. Have the ability to calm unhappy customers and subordinates in a professional manner in all circumstances
. Be accountable for actions and performances of those under your supervision
. Maintain Security for building as needed when department is staffed after regular office hours.
. Above all else, be a professional leader and representative of the company

To apply please send cover letter and resume to: brandons@alliedglobalservices.com

Please attach resume and cover letter when applying.

Location: Olathe, KS

Compensation: Based on experience and qualifications

Customer Service Rep

LisaM — Tue, 15 Jun 2010 18:43:50 +0000

Enjoy talking on the phone? Do you have a flexible schedule? This may be the job for you!

Requirements: Minimum typing speed of 30 words per minute and familiarity with Microsoft Office systems. Must enjoy working with others.

This is a temp to hire opprotunity, so if you are looking for a long-term job please apply now.

Email your resume to lisam@alliedglobalservices.com Please specify job title in the subject line.

Potential for pay increase and benefits once a permanent employee.

Hours: Must be available for an 8 hour shift between the hours of 6AM-12AM (midnight)

Salary: $10-12/hour

Location: Johnson County, KS

Customer Service Representative

LisaM — Thu, 04 Mar 2010 17:27:39 +0000

Do you want to work for a respected financial services company in the Johnson County area? We are needing motivated customer service representatives to work in a contact center environment. The CSR will be responsible for the following:

Manage inbound and outbound customer calls.
Provide quick and efficient customer inquiry resolution.
Meet and surpass company standards by making at least 250 calls each day.
Manage customer accounts and maintain proper documentation.

Requirements:

Strong written and verbal communication skills.
Ability to work between the hours of 7am and 5pm.
At least one year of experience working in a customer service contact center.
Ability to type at least 30 words per minute.
Strong work ethic and desire to build longevity with our company.

This is a great opportunity for anyone seeking day-time work hours. Your growth potential is unlimited!

Terms: Temp-Hire

Location: Johnson County, KS

Salary: $10.50-$11/hr

All applicants applying for U.S. job openings must be authorized to work in the United States without sponsorship for employment. Please no 3rd party, corp-to-corp vendors.