Allied Global Services

Bi-Lingual Quality Assurance Rep

LisaM — Thu, 10 Nov 2011 21:58:19 +0000

Allied Global Services is actively seeking a bi-lingual QA representative for a client in the Overland Park, KS area. The position is for a financial services company that provides loans to consumers. The person in this position will be responsible for taking inbound calls, coaching and counseling, and call resolution of all customer concerns in a call center environment. The pay is $13.00/hour and the work hours will be 4, 10 hour days M-F. Minimum Skills: 2 years experience in an inbound call center or customer care environment Customer service experience If interested in this position and feel that you are qualified please email your resume to brandons@alliedglobalservices.com

Team Lead – Call Center

LisaM — Thu, 10 Nov 2011 20:58:14 +0000

We are currently seeking an individual to fill the position of Team Lead in a high volume call center. This position will be responsible for handling inbound and outbound calls in a courteous and timely manner while utilizing proper grammer and verbal skills, and providing support to all team members. The successful candidate will provide optimal customer service by effectively resolving customer issues in a timely manner with “First Call Resolution” by utilizing multiple support resources and maintaining a high standard of professionalism and conduct. You will work as a consultative partner to both your team and your customers to ensure excellent service. Qualifications: - Candidate must possess a high school diploma or equivalent, Associates degree in related discipline preferred - At least 2+ years previous experience in high volume call center as a team lead - Experience with an environment that includes interaction with customers over the phone - Ability to type 30 wpm - Basic knowledge of computer and email applications - Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously - Clear speaking voice and excellent enunciation - Ability to work flexible shifts To apply please send resume and cover letter to: brandons@alliedglobalservices.com

Location: Lenexa, KS

Regional Recruiter

LisaM — Thu, 10 Nov 2011 20:03:11 +0000

Prestigious company in Kansas City, MO is gearing up for peak business season and ready to hire on a new contractor! With over 40 years of experience working in the “People” business, Allied knows what it takes to be a successful recruiter. The ideal candidate will possess the following qualifications and/or experiences:

PRIOR RECRUITING EXPERIENCE
GOOD PEOPLE SKILLS
CORPORATE LEVEL A PLUS!
KNOWLEDGE OF MICROSOFT OPERATING SYSTEMS
EXPERIENCE INTERVIEWING AND ASSESSING CANDIDATES

As a contractor for Allied, you will be working with a variety of candidates and filling various levels of positions. If you feel you would be a viable candidate for this position, please e-mail your resume to brandons@alliedglobalservices.com HOURS: 8am-5pm – Monday – Friday PAY: $12-13/HR

Data Entry Clerk

LisaM — Thu, 10 Nov 2011 16:00:21 +0000

A Data Entry Clerk is needed for a fast paced medical environment for a client in the Lenexa, KS area. Requirements:

Ability to work an 8 hour shift between 6pm-6am.
Flexibility with work schedule.
Ideally, able to type at least 65 words per minute and/or 10,000 key strokes per hour.
Comfortable working in a warehouse environment.

Send your resume to kariw@alliedglobalservices.com Location: Lenexa, KS Salary: $10/hr

Quality Analyst – Call Center

LisaM — Thu, 10 Nov 2011 15:55:14 +0000

We are currently seeking an individual to fill the position of QA Analyst in a high volume call center. This position will be responsible monitoring calls, suggesting improvements, and ensuring FDCPA guidelines are met. Qualifications: - Candidate must possess a high school diploma or equivalent - At least 1+ years previous experience in high volume call center in a QA Analyst role - Experience with an environment that includes interaction with customers in a call center environment - Ability to type 30 wpm - Basic knowledge of computer and email applications - Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously - Clear speaking voice and excellent enunciation - Ability to work flexible shifts To apply send cover letter and resume to: brandons@alliedglobalservices.com Please include resume and cover letter when applying. Location: Lenexa, KS Compensation: $11/hour

Life & Health Insurance Sales

LisaM — Thu, 10 Nov 2011 15:31:33 +0000

We are currently hiring a team of Sales representatives to grow our Life and Health Business in Overland Park, KS. All sales leads are provided and the position offers a competitive base salary with uncapped commissions. We would like to see candidates who have had successful sales experience who can relate that experience to this market or driven individuals looking for a challenging yet rewarding career opportunity. This is an inside sales position requiring approximately 45 hours per week. The company will offer to pay for training materials and reimbursement of the licensing exams.

To apply, please email your resume to amys@alliedglobalservices.com

Collections Specialist

LisaM — Wed, 09 Nov 2011 14:27:14 +0000

We are actively looking for a consumer debt collection specialist for medical, auto, credit, bank accounts and some mortgage units. This is a very diversified portfolio and we are looking for someone with a minimum two years experience in collections. The successful candidate will make outbound calls on 1st party delinquent accounts from 90 days - 2 years outstanding. You will work with the customers in gettting their accounts current with payment plan options while working towards individual and team goals. � Great day time shift and only requires one Saturday a month.

Requirements:

* Must have a minimum of two years of 1st or 3rd party collections experience preferably in a legal or financial services environment� * Ability to type 30 words per minute * Positive attitude * Customer service oriented * Desire to grow and advance career with one company * Comfortable spending seven hours a day on the phone making up to 200 phone calls per day

Your earning potential is unlimited! If you are competitive and persuasive please apply now! Terms: Temp-Hire with sign-on bonus! Location: Johnson County, KS Salary: $10.50-$13/hr + Commission

10 Useful Department of Labor Resources

AndyD — Thu, 01 Sep 2011 21:08:03 +0000

Nothing can be more crippling to an organization than ignorance of the law. With the ever-changing employment legislation at the state and federal level, staying informed is of the utmost importance to every hiring professional. The Department of Labor contains a wealth of information to inform, educate and explain many of the issues and policies affecting employers today. Here is a list of frequently requested resources on the DOL website.

Frequently Asked Questions

The frequently asked questions page is a great place to start when you’re looking for anything DOL related. The questions are grouped by topic for easy navigation, from Laws and Regulations to Workers’ Compensation to Health Plans & Benefit and Jobs & Training. This is a great place to start getting easy answers to tough questions.

DOL Forms Library

The forms library is the second most useful page on this site, behind FAQs. Who knew that even after paperwork reduction and e-government we’d still be required to turn in those pesky forms? Luckily, the DOL has compiled an exhaustive list of required forms for all things labor. This database is searchable by keyword or categorized by title, number or agency: Nifty, huh?

Consumer Price Index

The Consumer Price Index (CPI) is a handy little report the DOL publishes on a monthly basis. In these global times of lightning speed communication everyone is your customer from vendors and employees to people who purchase products and services. Stay abreast of the latest data in your industry in one convenient place: the Consumer Price Index.

COBRA Continuation Coverage

How did the American Recovery and Reinvestment Act change COBRA coverage in 2010? Do you need to change your policies? What will the changes cost? You’ve got questions? This DOL page will give you peace of mind. You can learn about premium reduction requirements, how to submit documents properly, as well as important tax information for you organization.

Unemployment Insurance

Unemployment Insurance can be a complex issue for employer and employee alike. The patchwork regulations and statutes across the states are enough to keep even the most astute employer constantly guessing. This section of the site delves deeply into every angle; you will be sure to benefit from visiting this site frequently.

Workplace Poster Requirements

For a table of required postings, visit the workplace poster requirements section of the DOL site. Here you can easily lookup your specific employment situation. This list even includes posters of special interest to federal contractors. Be sure to contact your state Department of Labor to obtain information about your state’s specific requirements.

OSHA Safety and Health Topics

The Occupational Safety & Health Administration (OSHA) provides specific guidelines for workplace hazards as well as individual industries. Keep your employees healthy, keep your employees! OSHA pages provide assistance for complying with standards in reducing occupational injuries and illnesses.

State Minimum Wage Laws

Besides the federal minimum wage, many states have enacted their own policies dictating employment wage. Staying within compliance of these laws will save your organization a headache or two, not to mention a chunk of change. This page can help answer questions and avoid pitfalls.

FMLA Compliance

Don’t be caught unawares of this one. The Family Medical Leave Act affects a large number of employers. Compliance information, facts sheets and FAQs for special cases abound. Make sure to visit regularly so you can always stay compliant and profitable.

FLSA Compliance

The Fair Labor Standards Act (FLSA) covers much more than minimum wage. FLSA includes overtime, time clock limits, employer recordkeeping and child labor. There is a bounty of tools here to help you stay compliant. You can even get interpretive guidance through published opinion letters, bulletins and handbooks. Of course the DOL website contains much more information; however, these links should help keep you informed on some of the top pressing employment issues and policies. If you have a question relating to employment, remember, you can always contact the Department of Labor.

Customer Service Rep – Call Center

LisaM — Wed, 28 Jul 2010 20:54:43 +0000

We are currently seeking an individual to fill the position of Customer Service Representative in a high volume call center. This position will be responsible for handling inbound and outbound calls in a courteous and timely manner while utilizing proper grammer and verbal skills. The successful candidate will provide optimal customer service by effectively resolving customer issues in a timely manner with “First Call Resolution” by utilizing multiple support resources and maintaining a high standard of professionalism and conduct.

Qualifications:
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please email cover letter and resume to: brandons@alliedglobalservices.com

Location: Lenexa, KS

Call Center Manager

LisaM — Wed, 28 Jul 2010 18:28:17 +0000

We are currently hiring for the position of Call Center Manager in a high volume call center.

Minimum Job Requirements:
. Associates or Bachelors degree
. Minimum 3-5 years comparable experience
. Good leadership traits; previous leadership experience is required
. Exceptional Customer Service, Training and Organizational skills
. Experience as a coach and trainer in a call center setting required
. Ability to research vendor options when needed and prepare cost anaylsis
. Company minded with the ability to follow as well as administrate in areas
of policy and procedure. Keep trainer apprised of new functions and/or duties
. Familiar and able to facilitate seasonal staff fluctuations.
. Knowledge of Internet, Microsoft Word, Advance Excel and E-Mail
. Must have experience with seasonal staffing build-up.

Basic Job Responsibilities:
. Manage all supervisors and employees within the Call Center
. Be aware and in control of work activities and problem areas within the
Department; manage call queue & all call response times & customer satisfaction
. Track all employee and outsource vendor call responses; analyze effectiveness
. Facilitate assisting other departments as needed
. Meet regularly with Supervisors for training and oversight
. Monitor and coach staff on exceptional customer service skills
. Create staffing schedules; Monitor records of absences, tardiness, vacations and other scheduled or unscheduled time off
. Prepare Employee Performance Reviews and/or review those by supervisors
. Have the ability to calm unhappy customers and subordinates in a professional manner in all circumstances
. Be accountable for actions and performances of those under your supervision
. Maintain Security for building as needed when department is staffed after regular office hours.
. Above all else, be a professional leader and representative of the company

To apply please send cover letter and resume to: brandons@alliedglobalservices.com

Please attach resume and cover letter when applying.

Location: Olathe, KS

Compensation: Based on experience and qualifications