1.       Provides daily supervision of shift employees. Use techniques that reflect good leadership skills, encourage employees to be customer service focused, demonstrating good public relations for internal and external customers.

2.       Demonstrates the ability to complete multiple tasks in a fast paced, high-energy environment.

3.       Excellent typing, grammar and spelling skills.

4.       With the aid of the all software programs, Teledirectory, Communicator and ONCALL, provides rapid and professional response to all internal and external callers calling into to the medical center’s main phone number, Internal code line, external transfer center code line and priority paging lines.

5.       Responsible for call monitoring each shift staff member weekly. Provide call-monitoring feedback to Switchboard Technology Supervisor. Work with supervisor and staff member to ensure call monitoring scores meet minimum guidelines.

6.       Attend mandatory weekly meetings with the Switchboard Technology Supervisor.

7.       Attend monthly mandatory shift supervisor meetings with Supervisor and Manager.

8.       Oversee all medical related code tests on all software systems, ensuring paging hardware and software systems are functioning. Must be able to use all software systems, Teledirectory, Communicator and back-up paging systems.

9.       Provide initial, on-going and cross-training of employee. Assess employee level of knowledge,

10.    Ensure that employee has a thorough understanding of job expectations. Report any issues to Switchboard Technology Supervisor.

11.    Locates appropriate physicians/services for callers and facilitates the connection of the two.

12.    Pages physicians as needed.

13.  Operates overhead paging system.

Requirements:

- High School Diploma

- Two years experience in a superisory role in a switchboard, call center, or dispatch environment

- Ability to interact with a diverse population, while using sensitivity and tact

- Ability to remain calm in stressful situations

Pay: $14/hr

Hours: 2nd shift

If you are intersted in this position please email your resume to LisaM@alliedglobalservices.com immediately. You will be hearing from a recruiter shortly!

 Requirements:

 - Agents must currently possess a license in any of the 50 U.S. states

- Must be comfortable speaking with and advising customers over the phone

- Contact center experience a plus!

- Excellent verbal communication skills a must

- Ability to work a flexible schedule Monday through Friday

This is a temporary employment opportunity, with the potential to go long-term for the right candidate. We are seeking money-motivated individuals who would be comfortable working on a temporary basis. If you are a licensed health insurance agent, but have yet to use that license, now is the time! Do not miss out on this opportunity!

 To apply, please email your resume to LisaM@alliedglobalservices.com we will be calling you shortly!

Allied Global Services are currently looking for a mid level .NET Developer to add to our team in our Kansas City/Overland Park office. If you’re a .Net Developer and are looking for a stable and progressive company where you can grow, than this opportunity is for you!

What’s in it for you:

• Great compensation and generous benefits package
• The ability to work with a group of intelligent, professional Software Developers
• Work in a stable and growing industry with cutting edge technology
• Have a career path and support from your coworkers!
• Fast-paced, yet casual atmosphere

What you’ll be doing (Main duties):

• Developing first-class web forms and associated architecture for an enterprise application
• Design and develop dynamic ASP.NET forms that interface with existing enterpise SQL Server database

 What you need for this position:

•  2+ years of professional software development experience using ASP.NET, C#, VB.NET and SQL Server
• Extensive experience with Visual Studio 2005/2008, Visual Sourcesafe, IIS 6/7, AND SQL Server 2005.
• Working knowledge of JavaScript, dynamic HTML, AJAX, JSON, Regular Expressions, XML, User & Web Controls
• Extensive experience in developing Secure Web Services and Microsoft.NET Remoting technologies
• Experience with full software development life cycle
• Good verbal and written communication skills
• Bachelor’s degree in Computer Science

Qualifications:
- Candidate must possess a high school diploma or equivalent, Associates degree in human resource discipline preferred
- At least 1-2 years previous experience in a human resource setting
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please send resume and cover letter to: brandons@alliedglobalservices.com

• Location: Lenexa, KS
• Compensation: $14 – $16/hour depending on qualifications and experience

Qualifications:
- Candidate must possess a high school diploma or equivalent, Associates degree in related discipline preferred
- At least 2+ years previous experience in high volume call center as a team lead
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please send resume and cover letter to: brandons@alliedglobalservices.com

• Location: Lenexa, KS  

Qualifications:
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please email cover letter and resume to: brandons@alliedglobalservices.com

• Location: Lenexa, KS

Qualifications:
- Candidate must possess a high school diploma or equivalent
- Candidate must hold a current health insurance license
- At least 1+ years previous experience in high volume call center
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please send cover letter and resume to: brandons@alliedglobalservices.com

• Location: Lenexa, KS

Minimum Job Requirements:
. Associates or Bachelors degree
. Minimum 3-5 years comparable experience
. Good leadership traits; previous leadership experience is required
. Exceptional Customer Service, Training and Organizational skills
. Experience as a coach and trainer in a call center setting required
. Ability to research vendor options when needed and prepare cost anaylsis
. Company minded with the ability to follow as well as administrate in areas
of policy and procedure. Keep trainer apprised of new functions and/or duties
. Familiar and able to facilitate seasonal staff fluctuations.
. Knowledge of Internet, Microsoft Word, Advance Excel and E-Mail
. Must have experience with seasonal staffing build-up.

Basic Job Responsibilities:
. Manage all supervisors and employees within the Call Center
. Be aware and in control of work activities and problem areas within the
Department; manage call queue & all call response times & customer satisfaction
. Track all employee and outsource vendor call responses; analyze effectiveness
. Facilitate assisting other departments as needed
. Meet regularly with Supervisors for training and oversight
. Monitor and coach staff on exceptional customer service skills
. Create staffing schedules; Monitor records of absences, tardiness, vacations and other scheduled or unscheduled time off
. Prepare Employee Performance Reviews and/or review those by supervisors
. Have the ability to calm unhappy customers and subordinates in a professional manner in all circumstances
. Be accountable for actions and performances of those under your supervision
. Maintain Security for building as needed when department is staffed after regular office hours.
. Above all else, be a professional leader and representative of the company

To apply please send cover letter and resume to: brandons@alliedglobalservices.com

Please attach resume and cover letter when applying.

Location: Olathe, KS

Compensation: Based on experience and qualifications

Qualifications:
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center in a QA Analyst role
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply send cover letter and resume to: brandons@alliedglobalservices.com

Please include resume and cover letter when applying.

Location: Lenexa, KS

Compensation: $11/hour

Minimum Skills:
1-2 years experience in an inbound call center or customer care environment
Customer service experience, particularly in the medical/dental field
Medical/Dental industry experience
Experience controlling  a support conversation
Up sell/cross sell experience preferred

If interested in this position and feel that you are qualified please email your resume to brandons@alliedglobalservices.com