Quality Analyst – Call Center
Thursday, 10th November 2011
We are currently seeking an individual to fill the position of QA Analyst in a high volume call center. This position will be responsible monitoring calls, suggesting improvements, and ensuring FDCPA guidelines are met.
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center in a QA Analyst role
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts
To apply send cover letter and resume to: email@example.com
Please include resume and cover letter when applying.
Location: Lenexa, KS