Customer Service Rep – Call Center

We are currently seeking an individual to fill the position of Customer Service Representative in a high volume call center. This position will be responsible for handling inbound and outbound calls in a courteous and timely manner while utilizing proper grammer and verbal skills. The successful candidate will provide optimal customer service by effectively resolving customer issues in a timely manner with “First Call Resolution” by utilizing multiple support resources and maintaining a high standard of professionalism and conduct.

Qualifications:
- Candidate must possess a high school diploma or equivalent
- At least 1+ years previous experience in high volume call center
- Understanding of medical or health insurance a plus
- Experience with an environment that includes interaction with customers in a call center environment
- Ability to type 30 wpm
- Basic knowledge of computer and email applications
- Ability to multi-task by listening, typing, speaking and navigating multiple interfaces simultaneously
- Clear speaking voice and excellent enunciation
- Ability to work flexible shifts

To apply please email cover letter and resume to: brandons@alliedglobalservices.com

• Location: Lenexa, KS